FAQ
Do products have a warranty?
Yes. Our 1-Year Limited Warranty covers qualifying manufacturing defects arising during normal household use. Read Policy 12 for the coverage, exclusions, remedies and claim procedure. It is separate from the 30-day voluntary return window.
NEVORANT offers robot vacuums, model-specific docking and replacement parts, and tools for ordinary indoor household maintenance.
Who operates the store?
NEVORANT COMMERCE LLC operates https://nevorantcommerce.com. Our business, dispatch and return address is 16230 State Highway 123 West, Arlington, KY 42021, United States.
Are the products made in the United States?
A U.S. company and dispatch address do not mean every product is U.S.-made. Any origin claim must be stated for the particular product. We do not make a blanket U.S.-manufacture claim.
Check the model identifier on your robot or dock and compare connector shape, part dimensions and stated compatibility. N10, N20 and N30 parts are not interchangeable unless a listing expressly says so. External dimensions do not establish dust capacity, battery performance, suction or filtration ratings. Contact support with the model and part needed before ordering if uncertain.
Are accessories shown in photos included?
Only the items listed under package contents are included.
Where do you deliver?
Eligible addresses in the contiguous 48 United States. We do not deliver to Alaska, Hawaii, U.S. territories or international destinations.
How much is shipping, and are taxes included?
Standard eligible shipping is free with no minimum purchase, shipping surcharge or handling fee. USD product prices include applicable sales tax. Any checkout tax breakdown is part of the tax-inclusive total. The amount payable is displayed before you place the order.
How long does delivery take?
Processing takes 1-3 business days. Estimated transit after dispatch is 5-8 business days, for an estimated combined 6-11 business days. Business days exclude weekends and U.S. federal holidays. Transit is estimated rather than a guaranteed appointment.
What are your hours and cutoff?
Monday-Friday, 9:00 a.m.-5:00 p.m. Eastern Time (ET), excluding U.S. federal holidays. ET follows EST (UTC-5) or EDT (UTC-4), as applicable. The order cutoff is 5:00 p.m. ET on business days. Orders after cutoff or on a non-business day enter the next business-day processing cycle. Ordering before cutoff does not guarantee same-day shipment.
How do I track my order?
We email shipment confirmation and available tracking information to the checkout email address. Tracking may take time to update. Contact us if the email is missing or tracking shows a problem.
Which payment methods are available?
Available payment methods are shown at checkout and depend on store configuration, device and provider eligibility. Payment is collected at order placement; installment schedules are governed by the provider.
Can I cancel or change an order?
Email us promptly before dispatch. We cancel unshipped orders and initiate a full refund within 2 business days after confirming cancellation. We try to make changes before dispatch. After dispatch, request an eligible return after receipt instead.
What happens if you cannot ship on time?
We notify you before the promised processing period expires and offer the choice to accept the revised timing or cancel affected unshipped items for a full, prompt refund. We obtain consent where required and cancel and refund where required consent is not received.
Can I return products used for cleaning for a change of mind?
No. Change-of-mind returns require unused, clean, dry and complete items. Visual inspection alone does not prevent an eligible unused return. Defects, transit damage and material listing differences are reviewed separately, including after proper use.
How do returns work?
Email us within 30 calendar days of delivery. Send approved returns within 14 calendar days of approval. Voluntary change-of-mind returns require unused, clean, dry and complete products. Proper-use defects are reviewed separately and may also be covered by our 1-Year Limited Warranty.
Who pays return postage?
You pay for non-quality returns, such as a correctly described style you no longer want. We cover necessary shipping for confirmed defects, shipping damage, incorrect items and missing included components. Contact us before buying postage for these issues. We do not charge restocking, return handling or refund-processing fees, or deduct original free outbound shipping.
When will I receive my refund?
We review returns within 5 business days after receiving them and initiate approved refunds within 2 business days after approval. Banks and payment providers typically need another 5-10 business days to post the refund. Refunds return to the original payment method and include applicable tax included in the refunded payment. Earlier mandatory legal deadlines take precedence.
Can I exchange an item?
For a non-quality exchange, return the original under our policy and place a new order. Confirmed defects or fulfillment errors can be resolved through a replacement or refund at our expense as appropriate.
What if an item is damaged, wrong, incomplete or missing?
Email your order number and relevant details, with photographs if reasonably available. We investigate and arrange an appropriate remedy. For a parcel marked delivered but not received, contact us; a delivery scan does not prevent investigation.
How should I contact you, and can I visit?
For order, return or warranty assistance, email us so we can keep a written record. Our telephone number is +1 (207) 692-6801. Our listed address does not establish walk-in shopping, pickup or in-person returns. Email support@nevorantcommerce.com; we reply within 3 business days.
Do you use advertising tracking or send marketing messages?
Analytics, advertising, marketing and review technologies depend on the store configuration and applicable privacy choices. Shopify, checkout and payment services may process information and use cookies as described in our Privacy and Cookie Policies. Transactional order and support emails are still sent.
How do I make a privacy request?
Email support@nevorantcommerce.com with the subject "Privacy Request". We process requests according to the rights and deadlines applicable to your residence and our business. Do not send full payment credentials or unnecessary sensitive documents.